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  • Your personal information will be handled appropriately and used only for answering your inquiries. We strive to secure your personal information. Please understand that, depending on the details, your inquiry may be transferred to, checked by and/or answered by our group companies to the extent necessary for an appropriate response. For details, please see our page on "Privacy Policy."
  • Our e-mail responses are given only for the purpose of answering your specific queries. We strictly prohibit you from using either part or all of our response for secondary purposes or disclosing it to other persons without our permission.
  • Please be sure to include your name, e-mail address, residential address, and daytime phone number. Please note that we may not be able to answer queries without these items of information.
  • We may respond in written form or via telephone or may require some time to answer your queries. In the case of queries sent on weekends, public holidays, or year-end and New Year holidays, our response will be made on the next business day or later. Please note that urgent issues, such as response to power failure, are not handled here.
  • Please note that we may not be able to answer your inquiries depending on the content.
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